Frequently Asked Questions

ORDERING & DELIVERY

HOW DOES ORDERING WORK?

PRE-ORDERING PERIOD– The Trinity Academy Spirit Shop will be open through August 31st. All orders move to production after the pre-ordering window closes and all products are decorated once all garments are received in our print shop.

PRODUCTION – Production takes up to 14 business days after the preordering period ends.

DELIVERY – All orders will be individually packed and delivered to Trinity Academy for distribution.

WHAT’S THE TURNAROUND TIME FOR AN ORDER?

It takes 3-4 weeks for all orders to be delivered after the pre-ordering period ends.

RETURNS & EXCHANGES

CAN I RETURN AN ORDER?

Since every order is custom printed or embroidered, all sales are final and we cannot accept returns on printed/decorated products. If for some reason the garment was flawed, send us an email with pictures and specific details.

We try our best to provide you with as much information on garments as possible to help you make the best decision before placing your order. If you still have questions, don’t hesitate to contact us.

CAN I EXCHANGE AN ITEM?

Since every order is custom printed or embroidered, all sales are final and we cannot process exchanges on custom printed/decorated products based on product sizing. If the wrong size was ordered and you still would like to exchange the item(s), a $15 fee will be charged plus shipping expenses.

Here are the details to exchange an item: Please contact us via support@schoolspiritshop.com with the ORDER NUMBER, email address and name in the order. Please explain the reason for your exchange and we will get back to you as soon as possible. Only unworn items will be considered for exchanges.

WHAT TYPE OF PAYMENTS ARE ACCEPTED?

We take all major credit cards for online orders.

PRODUCTS & SIZING

HOW DO I KNOW WHAT SIZE TO ORDER?
Size charts and fabric information are provided to give you a general guideline. If in doubt, we recommend to size up. If you need sizing assistance on particular items, or have additional questions send an email to support@schoolspiritshop.com All sales are final and returns/exchanges are not available.**
WILL MY GARMENT SHRINK?

We print on a variety of apparel blanks. 100% cotton t-shirts will always shrink especially if they are heat dried. Some polyester/cotton blends will also shrink if heat dried. We recommend hang drying all of our printed apparel. Care instructions are found on every apparel product as well. If in doubt, please size up.

GARMENT BRANDS

Each product page indicates the apparel brand that will be used for that particular product. In the event that any of the indicated brands are out of stock with our garment suppliers, we will use a comparable item of the same quality. Colors might vary slightly.

BLANK GARMENTS – We do not keep inventory. Blank garments for each order are purchased though third party out-of-state vendors for decoration. If the style/size you ordered is out of stock from those vendors, we will try to find a replacement of the same quality (colors and sizing will vary slightly from brand to brand). If no replacements can be found, your order will be refunded.

DECORATION (Printing & Embroidery)

COLORS, GRAPHICS, MOCKUPS AND PRINT DIMENSIONS – DISCLAIMER

We strive to display as accurately as possible the colors of products shown on this website. Due to the inconsistencies of various display monitors, the color you see on your screen may not be a totally accurate reproduction of the actual product. Screen images are intended as a guide only and should not be regarded as absolutely correct. When placing your order, you are acknowledging this fact and waive any claim of dissatisfaction due to color.

Mockups are provided for viewing purposes only and do not fully represent what the decorated apparel will exactly look like across multiple styles and sizes. We do our best to make sure the mockups and images represent the final product, however small variations in color can and will occur, especially if different decoration methods are used (screen printing, embroidery, etc.) Garment images are provided by manufacturers and are as accurate as possible and might look different in person.

Preordering is now closed. Thank you for your orders! We'll open again in the near future.